Fahad Sabzwari AI & automation engineer

Services

AI automation services for the work your team still does by hand

Support tickets, customer questions, documents, intake and reporting. I build AI and automation into the helpdesk, store, CRM and drives you already run, and I build it so your team decides what reaches a customer. Ten years of software behind it, and someone to call when it breaks.

  • Live systems, not demos
  • Fixed prices, agreed in writing
  • 30 days of free bug fixes after launch
  • You own the code and every account

AI customer support automation

Your agents already know the answers. What eats the day is the lookup: open the ticket, decide which reply fits, switch to the store, find the order, copy the tracking number back. AI support automation does that part and leaves a finished draft in your helpdesk.

You get: tickets sorted, spam and receipts filtered out, and a reply drafted from templates your team approved, with the customer's real order details filled in. A person reads it and presses send.

Good fit if: you handle a few hundred tickets a month or more, your replies are already written down, and a wrong answer in front of a customer would cost you.

Proof: the NewmanBands ticket assistant has run on a live support desk since February 2026, on 500 to 1,000 tickets a month, drafting from 97 approved templates. Read the case study.

Tools I've built against: GrooveHQ and WooCommerce. Most helpdesks, stores and CRMs expose the same kind of API, so tell me what you run and I'll tell you honestly on the call.

AI chatbots that answer from replies you approved

Most chatbot projects fail in the same place: the bot invents an answer, a customer believes it, and someone has to clean it up. So mine don't write answers. The AI works out which situation the customer is in, asks your own follow-up questions, then sends the reply your business wrote.

You get: a chat widget on your site that resolves the questions you get every day, creates a support ticket with the full conversation when it can't, and never promises a price, a date or a refund you didn't approve.

You keep control: the answers live in a spreadsheet you edit and upload yourself. No developer, no redeploy, and the previous version is kept in case an edit goes wrong.

Proof: a chatbot covering about 94 known situations is in final testing with the same e-commerce client, built after his internal system had already proved itself. See the work.

Internal knowledge assistants for your documents

Law firms, accountants, insurance brokers and anyone else sitting on years of contracts, case notes and policies. Your team asks a question in plain English and gets the answer out of your own files, with a link to the document it came from, instead of opening folder after folder.

You get: a private assistant over your Google Drive, Dropbox or document store, built with retrieval (RAG) so it answers from your documents rather than from what a model remembers. Access controls, so people only see what they're allowed to see, and documentation your IT contact can follow.

Honest note: this is the one service with no finished public example on this site yet, so I won't pretend otherwise. Ask me on the call what I would build for your documents, how I'd keep them private, and what it would cost to run.

AI workflow and business process automation

The job nobody enjoys and everybody does: copying an enquiry into the CRM, pulling numbers into a weekly report, reading an email to work out what shipped. Workflow automation connects the tools and takes the copying out.

You get: your helpdesk, store, CRM and drives talking to each other, with AI used only where judgment is needed. Where the rules can be listed, I write rules, because they're cheaper, faster and easier to check than a model.

Proof: at LMKR I built an email parser that turned vendors' email updates into live shipment tracking, so the operations team followed every shipment in one place instead of reading inboxes. The NewmanBands system does the same job across a helpdesk and a store.

AI features in the product you already run

You have software with real users and you want an AI feature in it, added by someone who has shipped this before. I work with the Claude and OpenAI APIs directly, on your accounts, with your keys and prompts on the server where a visitor can't read them.

You get: the feature, plus the parts people skip: a ceiling on what one request can spend, checks on what the model returns, a fallback for when the provider is down, and an alert to you when something silently fails.

Proof: Lynda Samphire's Dream Decoder was calling the AI provider straight from the browser, so her method and her API key were readable by any visitor. Both moved to a server in two to three days. Read the case study.

Full-stack web development, with or without AI

Not every job needs AI, and I'll tell you when yours doesn't. Web apps, dashboards, admin portals, e-commerce builds on WordPress and WooCommerce, and the API integrations that hold them together, in Node.js, TypeScript, NestJS and Angular.

Proof: a logistics marketplace built from scratch that grew to 1,600+ vendors and 100,000 shipments a month, IoT dashboards used by 20,000+ people, and four years on an insurance platform in Frankfurt.

Fractional senior engineer for product teams

If you need a senior engineer inside the team rather than a project delivered, I take long engagements: owning features end to end, reviewing code, and doing the unglamorous work that keeps a platform shippable.

Proof: four years with Finlex, a Frankfurt insurtech, on a platform running real corporate insurance contracts. From $4,000 a month.

What I don't do

Saying this up front saves us both a call.

  • Short-term extra hands. I don't work someone else's ticket queue for a few weeks. The exception is the long-term fractional role above.
  • Standalone DevOps. Deploying what I build is included. Being your ops team isn't.
  • Web scraping.
  • Anything designed to mislead people. No mass cold-outreach bots, no fake reviews or engagement. If the AI must not lie to your customers, it must not lie to anyone else either.

Built in, not bolted on

Three rules every build follows

  1. The AI chooses. Your business writes.

    Anything a customer reads comes from answers your team approved. The AI picks between them and fills in facts like an order number. It doesn't invent the wording.

  2. Approval is enforced by code, not by a setting.

    On the NewmanBands system a test fails the build if any code path could send to a customer. A rule someone can switch off is not a safeguard.

  3. When it isn't sure, a person gets the whole story.

    Unclear cases become a ticket with the full conversation attached, rather than a confident guess. Every AI step also has a fallback for the day the provider is down.

How we start

Small step first, and you can stop after any of them

  1. A free 20-minute call

    You tell me what your team does by hand. I tell you whether it's worth automating, and what I'd do first.

  2. Automation Blueprint, $500

    Five days, starting with a kickoff call. A written plan and a recorded walkthrough: what to automate, what to leave alone, what it costs to run. Comes off your build if you start within 30 days.

  3. Build, in phases

    A fixed price per phase, agreed in writing before I start. A first phase is typically $2,600 to $4,900 and takes 2 to 3 weeks.

  4. Care plan, from $250/month

    Monitoring, alerts and updates once it's live, so a broken pipeline tells you before a customer does.

See full pricing, including the growth retainer and fractional rates.

Questions

What owners ask about these services

Will this work with the tools we already use?

That's the point of it. I build into your helpdesk, store, CRM and drives rather than asking your team to work somewhere new. I've built against GrooveHQ and WooCommerce in production, and most other platforms offer the same kind of API. Tell me what you run on the call and I'll tell you what's straightforward and what isn't.

Do we have to start with the Automation Blueprint?

No. If you already know what you want built, we can scope that directly and agree a fixed price. The Blueprint is for when you can see the manual work but not the shape of the fix, and its fee comes off the build if you start within 30 days.

Can you do part of this and leave the rest to us?

Yes. Each phase is useful on its own, and everything is handed over with a plain-English guide, configuration in files instead of buried in code, and content your team can edit without a developer. You own the code, the repository and every account it runs on.

What if the automation breaks after launch?

Bugs in anything I build are fixed free for 30 days after launch. After that, a care plan covers monitoring, alerts and the things that break from the outside, like a provider retiring the model your system uses. That has happened to a client of mine, and it's why alerts now go to the owner directly.

Tell me what your team does by hand

Twenty minutes, no slides. You describe the work, I tell you whether it's worth automating and what I'd build first. If it isn't worth it, I'll say so.

Book a free 20-minute call Send a message instead

Prefer email? hello@fahadsabzwari.com. I reply within 4 hours during US East and EU business hours.