"We know this should be automated."
Your team does the same thing hundreds of times a month. You'd automate it tomorrow, except getting it wrong in front of a customer would cost more than the manual work.
Available for new projects
AI that takes the repetitive work off your team, without putting your customers at risk.
I'm Fahad Sabzwari, a freelance AI and automation engineer with 10 years building software. I help e-commerce brands and professional services firms put AI to work on the jobs that eat their week: support inboxes, finding answers in contracts and policies, intake and reporting. It's built into the tools you already use, your team stays in control of what reaches your customers, and I stay on after launch to keep it running.
Free, 20 minutes, no pitch. I reply within 4 hours during US East and EU business hours.
- Top Rated Pluson Upwork, top 3%
- 100%Job Success
- $200K+earned on Upwork
- 21completed jobs
- 10 yearsbuilding software
- 4 yearswith a Frankfurt insurtech
Where I usually come in
Three situations owners are usually in when they call
"It only works when I do it myself."
Something valuable in your business happens one customer at a time, in your head or your inbox, and it can't grow past the hours you have.
"We shipped an AI feature and now we're nervous."
It's live, it mostly works, and nobody can explain what it does on a bad day or what it costs on a busy one.
Services
AI automation and development services
Every project includes the work around the AI: backend, frontend, integrations, deployment and a handover a non-technical owner can actually use.
Support inbox automation
Your team stops copying order details between systems. Each ticket gets sorted and a reply drafted from answers you already approved. A person still presses send.
AI customer support chatbots
Answers the questions your customers ask all day, using replies your team wrote, and hands anything else to a human with the whole conversation attached.
Internal knowledge assistants
Your team asks a question in plain English and gets the answer out of your own contracts, case notes and policies, instead of digging through folders.
Workflow automation
Intake, document processing and reporting, with your tools connected: helpdesk, store, CRM and drives. AI where it helps, plain rules where it doesn't.
AI inside your existing product
New AI features in software that already has users, with keys and prompts kept on your server and a hard ceiling on what a single request can spend.
Full-stack development
Web apps, dashboards, admin portals, e-commerce builds and API integrations. Not every job needs AI, and I'll tell you when yours doesn't.
Work
Systems running in real businesses
NewmanBands (opens in a new tab), e-commerce (men's wedding rings)
A support inbox where every reply arrives ready to check and send
Every ticket used to mean a manual lookup: read it, pick a canned reply, switch to WooCommerce, find the order, copy the tracking number across. The person was the link between the helpdesk and the store.
Now a service watches the helpdesk, filters out noise, finds the order, picks the right reply from 97 approved templates and fills in the real details. The agent reviews and sends.
Twice in seven months an outside service stopped it: the AI account ran out of credit, and later the provider retired the model it used. I fixed both and left it better protected each time. Errors now email the owner directly, and a model change is now a settings change.
- 500 to 1,000 tickets a month
- 97 approved reply templates
- Live since February 2026
- A person approves every reply
The same owner came back for a customer-facing chatbot, now in final testing.
Lynda Samphire (opens in a new tab), dream interpretation practice
Her method, moved where visitors can't copy it
Her app sent her interpretation method, the thing she actually sells, to every visitor's browser, along with the key to her AI account. She asked me to move both somewhere safe.
I moved them onto a small server in her own account, set the spending limits there, capped every input, and gave her a click-by-click guide so she runs it without me.
- 2 to 3 days from brief to live
- Nothing to copy from the browser any more
- A click-by-click guide written for a non-technical owner
She hired me twice more after this, and reserved a fourth project before the third shipped.
What clients say
In their words, not mine
Fahad worked with us for four years as a Senior Full-stack Engineer, and I cannot recommend him highly enough. He consistently delivered high-quality, production-ready work across our entire stack i.e Ruby, Node.js, Angular, MongoDB, and AWS with minimal oversight and excellent communication throughout.
What impressed us most was his ability to own complex features end-to-end, from technical design through deployment, always on time and with thorough attention to detail. He is also one of the most AI-forward engineers I've worked with, he actively leverages modern AI development tools to deliver faster and at a higher standard.
Communication was exceptional. Working remotely across time zones was never an issue, he was always responsive, clear, and proactive. We would absolutely work with Fahad again and recommend him without hesitation to anyone looking for a senior full-stack engineer who truly delivers.
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Fantastic provider - already working with him on another project. Great work, very high quality. Great communication and very helpful.
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Fahad was a pleasure to work with from start to finish. He built my Dream Decoder app with skill, patience and professionalism. The project evolved along the way as I refined my vision and he handled every change with flexibility and a solutions focused approach. He communicated clearly, responded quickly and delivered a working app I am proud to launch. I would highly recommend Fahad for any web development project and look forward to working with him again in the future.
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The part most people worry about
How I stop AI saying the wrong thing to your customers
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Your business writes the answers. The AI only picks one.
On customer-facing work the AI classifies the question and chooses from replies your team approved. It doesn't write the answer, and it can't add a price, a delivery date, a refund or a promise.
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Where a mistake would be expensive, a person approves first.
On the NewmanBands support system, nothing reaches a customer until an agent sends it, and a test fails the build if any code path could send on its own.
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When it isn't sure, it hands off.
An unclear question becomes a ticket for a human with the full conversation and everything already gathered, instead of a confident guess.
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Every AI step has a planned fallback.
If the AI or an integration is down, the system tells the customer how to reach a person, and an alert goes to you so you hear about it first.
87% of customers say a company using AI for service must still offer a way to reach a person (Gartner, 2026). That hand-off is designed in from the start.
How it works
Four steps, and you can stop after any of them
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A free 20-minute call
You tell me what your team does by hand. I tell you whether it's worth automating and what I'd do first.
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Automation Blueprint
A written plan: what to automate, what to leave alone, what it will cost to run, and what could break. The fee comes off your build if you start within 30 days.
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Build, in phases
A fixed price per phase, agreed in writing before I start. A first phase usually takes 2 to 3 weeks, and each phase is useful on its own.
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Care plan
Monitoring, alerts and updates once it's live, so a broken pipeline tells you before a customer does.
Pricing
What it costs
Every build is a fixed price, agreed in writing before work starts. No open-ended hourly bills on builds, and no "contact us for pricing".
Automation Blueprint
$500
one week
A written plan and a recorded walkthrough. Credited to your build if you start within 30 days.
First build phase
$2,600–4,900
typical, fixed per phase
One workflow, working in production, usually in 2 to 3 weeks. Larger builds continue in phases, each quoted before it starts.
Care plan
from $250
a month
Monitoring, alerts, model and API updates, and three hours of fixes a month.
Growth retainer
$1,000
a month
20 hours of improvements, a weekly call, and a reply within one working day on anything you raise.
- Bugs in anything I build are fixed free for 30 days after launch.
- Small, well-defined jobs are $50 an hour. A fractional senior engineer role starts at $4,000 a month.
- What I don't take on: short-term extra-hands work on someone else's backlog, standalone infrastructure management, web scraping, or anything built to mislead people.
About
Ten years of shipping software people depend on
I started in 2016 and spent the last four years as a senior engineer for Finlex, a Frankfurt insurtech, where I migrated more than 30,000 live insurance contracts to a new version of the platform and helped reorganise its front end so features shipped faster, with fewer integration problems between teams.
Before that I built a logistics marketplace that grew to 1,600 vendors and 100,000 shipments a month, and real-time dashboards for IoT platforms used by 20,000 people.
Since April 2026 I've worked for myself, building AI into businesses that can't afford it going wrong in front of a customer. I also build my own products, including Tairly, an AI resume tool, which is where I learn the lessons I'd rather not learn on your project.
Questions
What owners ask me first
What if the AI says something wrong to my customer?
The AI doesn't write the answer. Your team decides in advance what can be said, and the AI picks from those options or hands the conversation to a person. I won't tell you an AI can't be wrong. I'll tell you that a wrong answer is one of your own approved answers, so your team can find it and fix it.
You're one person. What happens if you disappear?
Everything I build is written to be picked up by someone else: a plain-English guide, configuration in files instead of buried in code, content your team edits without a developer, and a written log of every change from the agreed plan. I stay on through a care plan, and I tell clients about time off before it happens rather than after.
How long does it take, and how do we start?
We start by scoping the work properly, so the first phase is agreed in writing before any building begins. From there a first phase usually takes 2 to 3 weeks, and each phase is useful on its own.
How do I pay, and who owns the result?
Each phase has a fixed price agreed before work starts. You can hire me through Upwork, where each payment is held in escrow until you approve the work, or work with me directly on a payment schedule we agree up front. Either way, you own the code, the repository and every account it runs on.
What happens if something breaks after launch?
Bugs in anything I build are fixed free for 30 days after launch. After that, a care plan covers monitoring, alerts, updates when an AI provider changes or retires a model, and a few hours of fixes each month.
Where does my data go, and who can see it?
Everything runs in accounts you own, so you can see all of it and remove my access at any time. The AI providers I use, Anthropic and OpenAI, don't train their models on data sent through their business APIs. During development I work with sample or redacted data wherever I can, I'll sign an NDA if you need one, and before we build you get a plain list of which service sees which data.
What does it cost to run after launch?
You own the accounts and see every bill. I keep the running cost down by using a cheap model for simple checks, a stronger one only where a mistake would be expensive, and plain rules where no AI is needed at all. Your Automation Blueprint includes an estimate before you commit to a build.
Where are you, and when can we talk?
I'm in Karachi, Pakistan, and I work with clients across the US, UK and Europe. My hours cover US East and European business hours, and I reply within four hours during them.
Can you do work that has nothing to do with AI?
Yes. Web apps, dashboards, e-commerce builds and integrations are a large part of what I do. AI is one tool, not the whole toolbox.
Tell me what your team does by hand
Twenty minutes, no charge, no pitch. You'll leave knowing whether it's worth automating and what I'd build first.
Book a free 20-minute call (opens in a new tab)
"Once again Fahad did amazing work and really quick! Thank you!!" Lynda Samphire, on Upwork
Rather write first? Send me a message or email hello@fahadsabzwari.com.